How can we help?
Quick answers to the most common questions. If yours is not here, write in: the developer replies personally.
Talk to the developer. Tell us what happened, your iPhone model and iOS version. A screenshot helps if you can send one. Address: agivigir [at] gmail.com.
Frequently asked questions
Do I need to create an account?
No. UP has no account, sign-in or password. Your progress stays on your device and, if iCloud is on, syncs across your devices on its own.
My progress doesn’t show up on my other device
Sync uses your iCloud. Check on both devices:
- that you are signed in with the same Apple ID;
- that iCloud is on for UP in Settings → [your name] → iCloud;
- that there is free iCloud storage and an internet connection.
Sync can take a few minutes. Opening the app on both devices helps.
How do I subscribe to, cancel or restore UP Pro?
Subscribe: in the app, under Settings → UP Pro. The subscription is monthly or yearly, with 7 days free when offered, and includes Family Sharing.
Cancel: in iPhone Settings → [your name] → Subscriptions → UP Pro. The benefits continue until the end of the paid period.
Restore: on the UP Pro screen, tap “Restore purchases” using the same Apple ID as the subscription.
Refund: handled by Apple, at reportaproblem.apple.com.
How do I remove the ads?
Ads are only in the free version, as banners on Home and Timeline. With UP Pro they are gone entirely.
How do I change my ad and tracking choices?
Where the law requires it, the app shows Settings → Privacy options, to review your Google consent. The tracking permission is in iPhone Settings → Privacy & Security → Tracking.
Details in the Privacy Policy.
How do I delete my data?
In the app, under Settings → Your data → Delete history data. This erases what you marked as watched, favorites, journey progress and dates you set. With iCloud on, your other devices are cleared too. It cannot be undone.
To also delete the iCloud copy: Settings → [your name] → iCloud → Manage Storage → UP.
I found a wrong date or piece of information
Release dates change often, and part of the data comes from TMDB and JustWatch. Email us with the title and what is wrong. If the error is on TMDB, you can also fix it directly at themoviedb.org, and the fix reaches UP in the next catalog update.
Why isn’t a movie or series in the app?
UP goes deep on a few universes, currently Marvel and Godzilla, and journeys include only what matters for each destination. If something from these universes is missing, let us know.
I’m a rights holder and want to request a removal
See how to ask in the Removal requests section of the Terms of Use.